INTRODUCTION
This policy explains how refunds work for the billing and administrative services Legacy Payment Solutions Corp provides to dental practices. It applies to fees paid directly to us for our services and does not cover payments a practice receives from insurance payers or patients, since we do not control those.
We want practices to know exactly what to expect if a service issue comes up, so this page sets out the terms plainly rather than leaving them buried in a contract.
HOW OUR FEES WORK
Our fees are set out in each practice's individual service agreement, and may be structured as a flat monthly rate, a percentage of collections, or a per-claim fee, depending on what has been agreed with that practice.
WHEN A REFUND MAY APPLY
- We do not process refunds unless the issue was caused by an incorrect coding error on our part.
- If a coding error attributable to Legacy Payment Solutions results in an overcharge or an incorrect claim outcome, we will review the matter and issue an appropriate refund or credit for the affected portion of our fees.
- Refunds are not provided for claims denied by an insurance payer for reasons outside our control, delays or errors caused by incomplete or inaccurate information provided by the practice, or dissatisfaction unrelated to a coding error on our part.
HOW TO REQUEST A REFUND
If you believe a refund or credit applies to your account, contact us directly and we will review the request against your service agreement.
HOW TO REQUEST A REFUND
Steps to request a review:
If you believe a refund or credit applies to your account, contact us directly and we will review the request against your service agreement.
Steps to request a review:
- Email us at support@legacypaymentsolutionscorp.com with your account details and a description of the issue.
- Our team reviews the request against your service agreement and the coding or billing activity in question.
- You receive a written decision along with next steps, including any refund or credit
CANCELLATION AND OUTSTANDING FEES
If a practice cancels services partway through a billing period, fees for work already completed by Legacy Payment Solutions up to the point of cancellation remain payable and are not refunded. This is consistent with the termination terms set out in our Terms & Conditions.
CHANGES TO THIS POLICY
We may update this policy if our fee structure or service terms change. The date at the top of this page reflects the most recent revision. Practices working with us are welcome to request a copy of the current version at any time.
CONTACT US
If you have a question about a charge or want to request a refund review, reach out directly.
Address: 313-810 BRAIDWOOD RD COURTENAY BC V9N 3R9, CANADA
Email Address support@legacypaymentsolutionscorp.com
Call Anytime 1-844-745-2766
