INTRODUCTION
Legacy Payment Solutions Corp provides dental billing and administrative services to dental practices in the United States and Canada. This policy explains what information we collect, why we collect it, and how we protect it. It applies to our website and to the billing services we provide to dental practices.
If you are a patient of one of our client dental practices, your practice remains responsible for its own patient privacy notices. This policy covers how Legacy Payment Solutions Corp handles information in the course of providing billing and administrative services to that practice.
INFORMATION WE COLLECT
From dental practices we work with:
- Practice and provider identification details
- Patient billing and insurance claim information, as needed to process claims on the practice's behalf; Payment and remittance records
- Access to the practice management or billing software required to carry out claims processing, coding, and payment posting on the practice's behalf
From website visitors:
- Contact details submitted through forms, such as name, email address, and phone number
- Standard website usage data collected through analytics tools, used only to understand overall site traffic and not to identify individual visitors
HOW WE USE INFORMATION
We use the information we collect to:
- Process and follow up on dental insurance claims
- Post payments and reconcile accounts on behalf of client practices
- Communicate with practices about claim status and account activity
- Respond to inquiries submitted through this website
- Maintain internal records for accuracy, quality review, and service improvement purposes
We do not sell patient or practice information to third parties.
HOW WE PROTECT INFORMATION
We apply administrative, technical, and physical safeguards designed to protect the information we handle, including protected health information (PHI) that practices share with us in the course of billing. These safeguards include restricting access to PHI to staff who need it to perform their work, using secure methods to transmit and store claims and payment data, and requiring staff to follow confidentiality practices as a condition of their role.
As a business associate to the dental practices we work with, we operate under a signed Business Associate Agreement (BAA) with each practice, consistent with HIPAA's Privacy Rule, Security Rule, and Breach Notification requirements. Under these agreements, we use and disclose PHI only as necessary to perform billing and administrative functions on a practice's behalf, and we notify a practice without unreasonable delay if we become aware of a breach involving that practice's unsecured PHI. Practices that would like more detail on our safeguards, or a copy of our standard BAA, are welcome to request one directly.
SHARING OF INFORMATION
We share information only as needed to perform billing and administrative services, including with:
- Dental insurance payers, to submit and process claims
- Practice management platforms, clearinghouses, and other technology vendors that support our billing workflow, where such vendors are bound by appropriate confidentiality and data protection obligations
- Legal or regulatory authorities, where required by law
We do not share information with third parties for marketing purposes.
DATA RETENTION
We retain billing and claims information for as long as needed to meet legal, regulatory, and business record-keeping requirements applicable to dental billing services. Once information is no longer required to be retained, it is securely deleted or destroyed in line with our internal data handling practices.
YOUR RIGHTS
Dental practices we work with may request access to, correction of, or deletion of information we hold on their behalf, subject to our legal and regulatory record-keeping obligations. by contacting us at support@legacypaymentsolutionscorp.com.
Patients with questions about their own information should contact their dental practice directly, since the practice controls that relationship.
CHANGES TO THIS POLICY
We may update this policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page shows when it was last revised. We encourage practices working with us to review it periodically.
CONTACT US
If you have questions about this privacy policy or how we handle information, reach out to us directly.
Address: 313-810 BRAIDWOOD RD COURTENAY BC V9N 3R9, CANADA
Email Address support@legacypaymentsolutionscorp.com
Call Anytime 1-844-745-2766
